Privacy Policy

Account information: name, email address, and password you provide when you create an account.

Waitlist and application information: name, email, phone number, city, province, profession, clinic name, and any optional message you submit when joining the patient waitlist or applying as a provider.

Profile information (providers): professional credentials, services offered, availability, pricing, and clinic details you publish on the platform.

Booking and communication information: appointment requests, messages exchanged with the other party, and related transaction details.

Usage information: pages viewed, search queries, booking activity, and device, browser, and connection data collected automatically when you interact with our site.

To create and manage your account and to verify providers before they are listed.

To facilitate search, matching, booking, and communication between patients and providers.

To send you service updates, waitlist confirmations, appointment reminders, and administrative notices.

To operate, maintain, secure, and improve our marketplace, develop new features, and ensure the integrity of the platform.

To comply with legal obligations and enforce our Terms of Service.

We process your personal information on the following bases: with your consent; to perform a contract or take steps before entering one (such as processing a booking); to comply with legal obligations; and for our legitimate interests in operating and securing the platform.

Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

We share the information necessary to complete a booking with the relevant provider or patient.

We do not sell your personal information. We may use trusted service providers to operate the platform (for example, hosting, analytics, and email delivery), who process data on our behalf under appropriate safeguards and confidentiality obligations.

We may disclose information when required by law, court order, or to protect the rights, safety, or property of Cliniq.io and its users.

In connection with a merger, acquisition, or sale of assets, information may be transferred subject to the protections of this Privacy Policy.

Cliniq.io is a marketplace and does not provide healthcare. Any health-related information you share is used only to facilitate matching and booking and is provided directly to the independent professional you choose.

Health-related information is considered sensitive and is handled with heightened care. We limit its collection to what is necessary to facilitate matching and booking and do not use it for unrelated marketing.

You are not required to provide health information to use the search and discovery features of the platform.

Cliniq.io may use artificial intelligence and automated tools to improve search results, match patients with providers, and operate the platform more efficiently.

AI-assisted features are supportive only and do not constitute medical advice or a diagnosis. You should always rely on the judgment of a qualified, licensed professional for healthcare decisions.

Information processed by these tools is handled in accordance with this Privacy Policy, and we take reasonable steps to minimize the collection of sensitive personal data when AI features are used.

Automated decision-making that has a significant impact on you is not made solely by AI without the possibility of human review; you may contact us to request human review of such a decision.

We comply with Quebec's Act to modernize legislative provisions respecting the protection of personal information (commonly known as Law 25 or Bill 25), which applies to personal information collected from Quebec residents.

Under Law 25, you may access, correct, withdraw consent, and request the deletion of your personal information. You may also object to the collection, communication, or use of your personal information for certain purposes, and request that it be de-indexed from search results.

We designate a person responsible for the protection of personal information. To exercise your rights under Law 25, to file a complaint, or for any related request, please contact us at info@cliniqio.app.

We conduct privacy impact assessments for projects involving the collection, use, or disclosure of personal information where required by Law 25.

We keep your personal information for as long as your account is active or as needed to provide our services and meet legal obligations.

Waitlist information is retained until you request removal or until it is no longer relevant to the service.

When information is no longer needed, we delete it or anonymize it so it can no longer identify you, subject to any legal retention requirements.

We use reasonable technical and organizational measures, including encryption in transit and access controls, to protect your information.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. In the event of a breach affecting your personal information, we will notify affected individuals and authorities as required by law.

We use cookies and similar technologies to operate the site, remember preferences, and understand usage. You can control cookies through your browser settings, though some features may not function without them.

Analytics tools help us understand how the site is used so we can improve it. These tools may collect usage data subject to their own privacy policies.

Our site may contain links to third-party websites or integrations (for example, email marketing and booking tools). We are not responsible for the privacy practices of these third parties; please review their policies before providing personal information.

Your information may be processed and stored in Canada or other countries where service providers operate. Where information is transferred outside Canada, we take reasonable steps to ensure it is protected to a standard comparable to this Privacy Policy.

The Service is not directed to children under the age of majority in their province of residence. We do not knowingly collect personal information from minors. If you believe a minor has provided us information, please contact us so we can delete it.

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal information, to restrict or object to certain processing, and to withdraw consent.

To exercise these rights, contact us at info@cliniqio.app. We will respond within the timeframe required by applicable law.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “last updated” date.

If you have questions about this Privacy Policy or your personal information, or to contact our person responsible for the protection of personal information, please email us at info@cliniqio.app.